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| Communications
Journal
Entry 4
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The effectiveness of functioning of an organization highly
depends on the effective communication and, in this regard,
our Aviation Engine repair center is not an exception. Basically,
the communication in our organization may be considered quite
effective due to the fact that it may be characterized as
open.
To put it more precisely, one of the strategic goals of the
administration of our organization is to develop a positive
atmosphere that is based on positive interpersonal relationships.
In such a situation, open communication is an essential part
of this strategy. Practically, this means that the opinion
of people working in our Aviation Engine repair center can
be always taken into consideration and it has never been forbidden
to express the personal opinion.
Nevertheless, I should point out that there exist certain
limitation that probably make it possible to speak about certain
barriers in communication to the extent that it can be treated
as absolutely open. To put it more precisely, there exists
a strict hierarchy within the organization which imposes certain
limits on communication within the organization. For instance,
an employee cannot directly communicate with the director
of the Aviation Engine repair center or with customers. Nevertheless,
it does not necessarily mean that such communication is a
sort of taboo but it is rather motivated by practical factors
since such hierarchical structure makes communication more
effective due to elimination of unnecessary chains in the
communication process when an employee, for instance, interferes
into communication between the manager and a head of the department.
At the same time, it should be said that basically, the communications
climate within the organization may be characterized as supportive
since the organization of the work implies the close cooperation
of all people working within our Aviation Engine repair center.
What is more, it is always possible to find a consensus if
there are any arguable points. For instance, when a head of
the department have a different position than the director
it is always possible to discuss the problem and involve other
heads of departments or even employees in order to arrive
to a plausible solution of the problem and find the most effective
way out.
In fact, the current positive achievements in the process
of communication are basically predetermined by the strategic
policy of the company’s administration targeting at
the implementation of effective tools and methods of communication.
In such a situation, managers play particularly important
role. In this respect, it should be said that managers attempt
to be real leaders in their units and, as a rule, they serve
as examples to their employees. Basically, they clearly set
their demands and principles of their work to employees and
attempt to fully fulfill these demands themselves. For instance,
they avoid abusing employee in any way, as a rule, they are
punctual, etc. and the same qualities they demand from employees.
However, it is necessary to underline that it is not always
possible to develop effective work of the organization and
effective communication because of the existing socio-cultural
differences. Basically, these differences are caused by the
fact that the demographic make-up of our Aviation Engine repair
center is relatively diverse. It is worthy of mention that
the majority of our organization is represented by whites
while there are also some representatives of non-white communities
which are employees and are in a subordinate position. Naturally,
these employees have a different socio-cultural background
and, thus have different traditions, beliefs, views and standards
of behavior that sometimes cause certain problems. For instance,
there was a case when an employee refused to work arguing
that his religious beliefs forbidden him to work on that particular
day. In such a situation managers should look for a compromise
in order to keep the balance in relation to employees. As
a result, it was decided to give the employee a day off but
on the condition that he work extra time the following few
days to get equal working hours and payment compared to other
employees.
Basically, people working in our organization tend to be free
of biases or prejudices but, nevertheless, some of them can
hardly be fully eliminated. For instance, within our organization
among four heads of departments there is only one woman that
seems to be predetermined by specificity of our organization
and the existing biases and stereotypes that females cannot
be successful in technological companies such as Aviation
Engine repair center.
Thus, it should be said that in general the communication
within our organization may be considered quite effective
though there are certain problems that still need to be overcome.
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